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Terminology

The terms ’The Bridge First Aid Ltd.’ or ‘Company or ‘us’ or ‘we’ refer to the owner of this website whose registered office is: The Bridge First Aid Ltd, 3 Thorny Way, Caldecote, Cambridge CB23 7XE. The term ‘you’ refers to the user or viewer of our website or user of our online store.

The term Purchaser refers to the person or organisation purchasing or requesting a service.

The term ‘blended’ refers to a combination online and in-person training.

The term ‘classroom courses’ refers to face to face, in-person training.

Privacy Policy

We respect your privacy. Please refer to our Privacy and Cookies Policy which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use this website you signify your agreement to our Privacy and Cookies Policy.

 

 

Terms of Service

Terms of payment

For services and goods provided, not paid for at time of booking, via the checkout on this website, the Purchaser shall pay The Bridge First Aid Ltd. within 30 days of the date of their invoice. If the Purchaser fails to make payment on the due date, we shall be entitled to charge the Purchaser interest at the annual rate of 3% above the Bank of England base rate.

Purchase orders

No terms or conditions endorsed on a Purchaser’s order, specification, or similar document will form part of the contract between the parties. By placing an order, the Purchaser acknowledges acceptance of the Bridge First Aid Ltd.’s Terms of Service.

In person training requirements

It is your responsibility to ensure that the training you purchase is suitable for your occupational requirements and fulfills your training obligations. If in doubt we recommend checking with the body that governs your particular industry prior to paying for your course(s), as no refund will be given should you find out additional training is required.

Refunds, transfers, replacements and cancellations

If the purchaser wishes to cancel or transfer a course

Subject to the Regulations and to the foregoing, if the Purchaser makes a request to amend services or to cancel services, the following fees may be applied.

Classroom course cancellation requests and refunds*

Cancellations

  • For cancellation requests received more than 2 weeks (14 days) before a scheduled classroom course, a full refund can be requested.
  • Refunds will only apply to the face to face classroom portion of blended courses where the online credits have been accessed.
  • No refunds are given for cancellations requested less than 2 weeks (14 days) days before the classroom course start date.*

Transfers to an alternative date

  • Transfer requests made more than 2 weeks (14 days) prior to the course scheduled date will not be charged.
  • Transfer requests less than 2 weeks (13 days) prior to the scheduled course date will be charged in full minus any blended (online) training units.
  • Transfer requests are not permitted more than twice within a 12 month period, unless mitigating circumstances.

Replacement of existing delegate with an alternative

  • You can replace your existing booking with an alternative delegate for no extra charge more than 1 week (7 days) prior to the scheduled course date.
  • An admin fee will be charged for alternative delegate replacements less than 1 week (7 days) prior to the scheduled classroom date.

Online courses

  • Online courses are non-refundable.
  • This includes the online section of blended training.
  • Blended online courses include L3 12 hour 2 day PFA blended day 1, L3 18 hour 3 day FAW blended day 1, L3 2 day FAW requalification blended day 1, and L3 3 hour EFAW blended part 1.
  • The 2022 – 2023 cost price for level 3 first aid blended day 1 ProTrainings smart video training units is £24.95 + Vat (£29.94) per person.

Incomplete Blended Day 1 smart training units

  • The online day 1 smart training unit must be completed prior to the practical classroom session. It would not be fair on the individual, the other delegates, or the instructor to attend the practical day where a blended day 1 has not recently been completed. Day 1 video lessons are referred to as part of the practical session.
  • Blended day 1 smart training units include the L3 12 hour 2 day PFA blended day 1, L3 18 hour 3 day FAW blended day 1, L3 2 day FAW requalification blended day 1, and L3 3 hour EFAW blended part 1.
  • Where a delegate has not completed the online day 1 unit prior to the practical session, they will be required to rebook the practical course.
  • The full course fee will be charged minus the blended day 1 smart training unit.
  • The 2022 – 2023 cost price for level 3 first aid blended day 1 ProTrainings smart video training units is £24.95 + Vat (£29.94) per person.

Classroom course cancellation requests due to Corona Virus

  • As of the 25th February 2022, we can no longer sustain free transfers in the case of a positive Covid result.

*We are sorry. We appreciate that sickness, family matters, work commitments and covid is nobody’s fault, however free transfers during the pandemic, led to significant and crippling financial losses. We had an extraordinarily high volume of cancelations leading to empty seats. The knock-on effect resulted in subsequent courses full of rescheduled delegates training for free, taking up new delegate availability in extra-large very costly venues which allows for social distancing if required. If you have difficulty paying for your rescheduled course, please let us know.

In all cases, cancellation or transfer can be noticed by telephone on 01954 212118 but must be confirmed either in writing or by email at info@thebridgefirstaid.co.uk within the next 24 (twenty-four) hours following the phone call.

In the case of services, refunds will be made within 14 days of cancellation, less the fee for any service consumed up to the point of cancellation.

If we cancel or change the location of a course

In exceptional circumstances, we may need to cancel a scheduled course. Reasons for this may include, but not be restricted to low registration numbers (open courses with fewer than 4 participants may be cancelled), sickness or issues with availability of a venue.

  • If we cancel a course, we will endeavour to give you as much notice as possible.
  • If we cancel a course, we will offer you a full refund or free transfer to an alternate date.
  • In the event that the location of a course is changed significantly, we will offer a refund or transfer

Force Majeure

Neither party will be liable to the other for any failure or delay or for the consequences of any failure or delay in performance of this Agreement if it is due to any event beyond the reasonable control and contemplation of a party to this Agreement including, without limitation, acts of God, war, industrial disputes, protests, fire, flood, storm, tempest, explosion, an act of terrorism and national emergencies.

Liability

The Bridge First Aid Ltd. endeavours to provide goods and services which comply with consumer rights. Nothing in this contract excludes or limits or attempts to exclude or limit the liability of either party for death or personal injury caused as a result of its negligence, or fraudulent misrepresentation, or in respect of the implied warranties contained in the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982 or the Consumer Right Act 2015.

Non-consumer Purchaser

The Bridge First Aid Ltd. will be under no liability to the non-consumer Purchaser whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect, or consequential loss (all three of which terms include, without limitation, pure economic loss or profits, loss of business, depletion of goodwill and like loss) howsoever caused.

Aggregate Liability

The Bridge First Aid’s aggregate liability under this Agreement (whether in contract, tort (including negligence) breach of statutory duty, restitution or otherwise) to the Purchaser for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused will be limited to the amount paid for the Goods and/or Services concerned.

Dispute procedure

The Bridge First Aid Ltd. endeavours to provide goods and services which conform with consumer rights. However, in the event of a dispute concerning the goods or services, the parties shall use their reasonable endeavours to resolve it as soon as practicable.

Complaints procedure

The Bridge First Aid Ltd. endeavours to deal with any complaints swiftly and fairly. Any complaints deemed not rectified in person or by telephone within 48 hours should be made in writing – sent to info@thebridgefirstaid.co.uk