The terms ’The Bridge First Aid Ltd.’ or ‘Company or ‘us’ or ‘we’ refer to the owner of this website whose registered office is: The Bridge First Aid Ltd, 3 Thorny Way, Caldecote, Cambridge CB23 7XE. The term ‘you’ refers to the user or viewer of our website or user of our online store.

The term Purchaser refers to the person or organisation purchasing or requesting a service.

The term ‘blended’ refers to a combination online and in-person training.

The term ‘classroom courses’ refers to face to face, in-person training.

Privacy Policy

We respect your privacy. Please refer to our Privacy and Cookies Policy which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use this website you signify your agreement to our Privacy and Cookies Policy.



Terms of Service

Terms of payment

For services and goods provided, not paid for at time of booking, via the checkout on this website, the Purchaser shall pay The Bridge First Aid Ltd. within 30 days of the date of their invoice. If the Purchaser fails to make payment on the due date, we shall be entitled to charge the Purchaser interest at the annual rate of 3% above the Bank of England base rate.

Purchase orders

No terms or conditions endorsed on a Purchaser’s order, specification, or similar document will form part of the contract between the parties. By placing an order, the Purchaser acknowledges acceptance of the Bridge First Aid Ltd.’s Terms of Service.

In person training requirements

It is your responsibility to ensure that the training you purchase is suitable for your occupational requirements and fulfills your training obligations. If in doubt we recommend checking with the body that governs your particular industry prior to paying for your course(s), as no refund will be given should you find out additional training is required.

Refunds, transfers, replacements and cancellations

If the purchaser wishes to cancel or transfer a course

Subject to the Regulations and to the foregoing, if the Purchaser makes a request to amend services or to cancel services, the following fees may be applied.

Online courses

  • Online courses are non-refundable
  • This includes the online section of blended training

Classroom course cancellation requests and refunds


  • For cancellation requests received more than 2 weeks (14 days) before a scheduled classroom course, a full refund can be requested.
  • Refunds will only apply to the face to face classroom portion of blended courses where the online credits have been accessed.
  • No refunds are given for cancellations requested less than 2 weeks (14 days) days before the classroom course start date.*

Transfers to an alternative date

  • Transfer requests made more than 2 weeks (14 days) prior to the course scheduled date will not be charged.
  • Transfer requests made less than 2 weeks (14 days) prior to the scheduled course date will incur an admin fee of £45.

Replacement of existing delegate with an alternative

  • You can replace your existing booking with an alternative delegate for no extra charge more than 1 week (7 days) prior to the scheduled course date.
  • An admin fee of £45 will be charged for alternative delegate replacements less than 1 week (7 days) prior to the scheduled classroom date.

Classroom course cancellation requests due to Corona Virus

  • As of the 25th February 2022, we can no longer sustain free transfers in the case of a positive Covid result.

*We are sorry, however this is due to the ongoing consolidation of pre February 2022 free transfers, in sheer numbers, which have been free regardless of notice period for the past 18 months. This has resulted in many free courses and the running of courses half empty or at significant financial losses.

In all cases, cancellation or transfer can be noticed by telephone on 01954 212118 but must be confirmed either in writing or by email at info@thebridgefirstaid.co.uk within the next 24 (twenty-four) hours following the phone call.

In the case of services, refunds will be made within 14 days of cancellation, less the fee for any service consumed up to the point of cancellation.

If we cancel or change the location of a course

In exceptional circumstances, we may need to cancel a scheduled course. Reasons for this may include, but not be restricted to low registration numbers (open courses with fewer than 4 participants may be cancelled), sickness or issues with availability of a venue.

  • If we cancel a course, we will endeavour to give you as much notice as possible.
  • If we cancel a course, we will offer you a full refund or free transfer to an alternate date.
  • In the event that the location of a course is changed significantly, we will offer a refund or transfer

Force Majeure

Neither party will be liable to the other for any failure or delay or for the consequences of any failure or delay in performance of this Agreement if it is due to any event beyond the reasonable control and contemplation of a party to this Agreement including, without limitation, acts of God, war, industrial disputes, protests, fire, flood, storm, tempest, explosion, an act of terrorism and national emergencies.


The Bridge First Aid endeavours to provide goods and services which comply with consumer rights. Nothing in this contract excludes or limits or attempts to exclude or limit the liability of either party for death or personal injury caused as a result of its negligence, or fraudulent misrepresentation, or in respect of the implied warranties contained in the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982 or the Consumer Right Act 2015.

Non-consumer Purchaser

The Bridge First Aid will be under no liability to the non-consumer Purchaser whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect, or consequential loss (all three of which terms include, without limitation, pure economic loss or profits, loss of business, depletion of goodwill and like loss) howsoever caused.

Aggregate Liability

The Bridge First Aid’s aggregate liability under this Agreement (whether in contract, tort (including negligence) breach of statutory duty, restitution or otherwise) to the Purchaser for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused will be limited to the amount paid for the Goods and/or Services concerned.

Dispute procedure

The Bridge First Aid endeavours to provide goods and services which conform with consumer rights. However, in the event of a dispute concerning the goods or services, the parties shall use their reasonable endeavours to resolve it as soon as practicable.