• Standard 1 - Understand Your Role
o Introduction to Standard One - understanding your role
o Your responsibilities and working with your employer
o Rights and responsibilities at work
o Agreed ways of working
o Effective partnership working
o Experience, attitudes and beliefs
• Standard 2 - Your Personal Development
o Your personal development standard introduction
o Working in the care sector
o Developing your knowledge, skills and understanding
o Learning and development
o Receiving feedback
o Supervision, appraisal and objectives
o The care certificate and continuing your learning
• Standard 3 - Duty of Care

o Introduction to the Duty of Care Standard
o Addressing dilemmas within your duty of care
o Duty of care
o Recognising and handling comments, complaints and incidents
o Managing conflict and difficult situations
o How to deal with comments and complaints
o Supporting independence
• Standard 4 - Equality and Diversity
o Introduction to the Equality and Diversity Standard
o About equality and diversity
o The purpose of the Equality Act 2010
o Types of discrimination
o Protected characteristics
o Explaining equal opportunities
o Diversity
o Inclusion
o Prejudice
o Diversity and discrimination
o Actions to take if you are the victim of discrimination, you and the law
o The Code of Conduct
o Working in a way that reduces the likelihood of discrimination
o Information, advice and support
• Standard 5 - Working in a Person-centered Way
o Introduction to working in a person-centred way
o Working in partnership with others
o Record keeping in care
o The Care Plan
o Importance of finding out history, preferences, wishes and needs of the individual
o Minimising environmental factors that may cause discomfort
o Person-centred values in practice
o Supporting individuals to minimise pain or discomfort
o Working to promote person-centred values
o Support individuals to plan for their future well-being and fulfilment, including end-of-life care.
• Standard 6 - Communication
o Introduction to The Communication Standard
o Effective communication in the work setting
o Language and other needs in communication
o Verbal and non-verbal communication Skills
o Communication
o Different methods of communication
o Dealing with aggression
o Defusing potentially dangerous situations
o Recognising danger signs
• Standard 7 - Privacy and Dignity
o Introduction to the Privacy and Dignity Standard
o Dignity and respect
o Patient dignity
o Confidentiality in the workplace
o Making choices
o Privacy of information
o Supporting active participation
• Standard 8 - Fluids and Nutrition
o Introduction to the Fluids and Nutrition Standard
o High-risk groups of people for food safety
o Cross-contamination direct and indirect
o Preventing cross-contamination
o The importance of nutrition
o Guidelines for a healthy diet
o Dehydration
o Hydration
o Fluids and hydration
o Nutrition and the elderly
o Diets for people with dementia
• Standard 9 - Awareness of Mental Health, dementia and learning difficulties
o What is dementia
o Classifications of dementia
o Early Diagnosis of dementia and reporting
o Risk factors affecting the chance of developing dementia
o Helping people with Dementia
o Things that can help people with Dementia
o Helping the carer
o Diet, Meals and Dementia
o A healthy body
o Adapting the environment
o Communication and Dementia
o The Safeguarding of Vulnerable Groups Act 2006
o The Human Rights Act 1998
o Discriminatory abuse and the Human Rights Act
o Mental Health Conditions
o MCA assessment criteria
o MCA assessment
o What is the Mental Capacity Act
o Finding more information and support
• Standard 10 - Safeguarding Adults
o Adult safeguarding standard introduction
o What is SOVA
o CQC or The Care Quality Commission
o The Protection from Harassment act 1997
o The Sexual Offences Act 2003
o The Mental Capacity Act 2005
o The Mental Capacity Act and Deprivation of Liberty Safeguards principles
o Facts and information about abuse
o Who is a vulnerable adult
o Vulnerable adults and the risk of harm
o Physical abuse
o Psychological abuse
o Sexual abuse
o Financial Abuse
o Neglect, self-neglect and the act of omission
o Institutional/organisational abuse and discriminatory abuse
o Consent
o Disclosure
o The importance of individualised person-centred care to ensure an individual's safety
o Responding to suspected or disclosed abuse
o Managing risk and multi-agency safeguarding of adults
o Reporting abuse
o Whistleblowing
o How to whistleblow
o Serious case reviews, sources of advice and information
• Standard 11 - Safeguarding Children
o Child protection standard introduction
o Legislation relating to safeguarding children
o The Acts and safeguarding children
o Serious Organised Crime and Police Act 2005
o What is child abuse
o Emotional abuse
o Physical abuse
o Sexual abuse
o Other types of child abuse
o Every child matters
o Children's rights
o Neglect and the act of omission
o Every child matters
o Working with others
o Key supporting information
o What children want from professionals
o Protecting yourself against allegations
o Reporting child abuse
• Standard 12 - Basic Life Support
o Introduction to basic life support
o Fears of first aid
o Asking permission to help
o Calling the EMS
o Chain of Survival
o DRAB and ABCDs
o Initial assessment and recovery position
o Barriers and gloves
o Adult CPR introduction
o Adult CPR
o CPR handover
o Compressions only CPR
o Child CPR
o Child CPR Breakdown
o Infant CPR
o Drowning
o AED Introduction
o Types of AED unit
o Adult choking
o Child choking
o Infant choking
• Standard 13 - Health and Safety
o Introduction to the health and safety standard
o Tasks that require special training
o The importance of health and safety
o What causes accidents
o When an accident happens
o Health and Safety Law
o Employee and employer responsibility
o Workplace and personal security
o The accident triangle
o Why prevention is important
o The 5 stages of risk assessment
o What is a hazard
o Personal Protective Equipment - PPE
o Working Safely and Securely
o Hazardous substances in your workplace
o COSHH regulations
o Employee duties under COSHH
o The Fire Triangle
o Calling the Fire Service
o Evacuating in an emergency
o Care home evacuation
o Good house-keeping
o Electrical hazards
o Managing stress
o Managing stress, depression and anxiety
o The Manual Handling Regulations
o What is manual handling and why is it important
o How and why we lift correctly
o Before we start moving and positioning people
o LOLER and PUWER regulations
o Other relevant acts
o Ability Test
o Independent sit to stand
o Supported sit to stand
o Assisted sit to stand
o Chair to chair transfer
o Assisted walking
o Fall prevention
o The Falling Person
o Assisting the Fallen Person
o Walking frames
o Using a wheelchair
o Medications and health care activities and tasks
• Standard 14 - Handling Information
o Handling Information Standard Induction
o Handling information in health and social care
o Data Protection
o The Information Commissioners Office
o The freedom of Information act
o Data Protection act 1998
o Who holds personal information
o Who has rights and obligations under the data protection act
o Myths and realities of data protection
o Public authorities and freedom of information
o Record Keeping, Management and Individuals rights
o Obligations and duties of Data Controllers, the data protection principles
o Reporting concerns
• Standard 15 - Infection prevention and control
o Introduction to infection control
o What are bloodborne pathogens?
o Infection control legislation
o Who is at risk?
o Types of infection
o Skin diseases
o The chain of infection
o First aid infection control
o What are blood born pathogens
o Contaminated Objects
o Contaminated linen
o Cross-infection
o Example of indirect cross-contamination
o How to reduce your risk
o Surface cleaning
o Hazardous disposal procedures
o Hand hygiene policy
o Use of gloves
o Hand washing
o Water-less Hand Gels