Care Certificate. Mandatory 15 care certificate standards training for all new care workers.

Care Certificate. Mandatory 15 care certificate standards training for all new care workers.

Fully funded options available, comes with 15 hrs of CPD


This care certification course covers all 15 Care Certificate Standards knowledge units. The Care Certificate is a requirement for all staff beginning their career in the care sector.

Our online training provider ProTrainingsUK is a “Skills for Care Centres of Excellence” therefore contact us to find out more about fully funded training.

Course syllabus, downloads, topics, duration, and details about this course, can be found in the additional information tabs below.

You must list name(s) & email(s) of all learners attending. To request a business invoice contact

About this course

This Care Certificate course covers the knowledge-based units and includes 15 standards and recommendations set out by the Health Education England, Skills for Care and Skills for Health and is designed for all new employees.*

Delegates will be provided with full evidence-based learning statements to document the learning process during the course, this is in addition to the final exam.

Skills for Care Endorsed both our classroom and e-learning ProTrainings courses. This means that our training meets the high standards expected by Skills for Care.

*Basic life support skills are covered in this course but you would have to complete a practical lesson to pass this module. Contact us for your discounts off any practical classroom first aid training required to complete the award.

Care Certificate Recommendations

Health Education England, Skills for Care, and Skills for Health made a number of recommendations which were agreed by the Department of Health Governance Assurance Board:

  • The 15 standards should remain, subject to some amendments
  • Individuals will need to complete all 15 standards to be awarded the Care Certificate
  • The Certificate should be prioritised by employers for “new staff, new to care”
  • 12 weeks will remain as the guidance timeframe for a full-time individual to complete the Care Certificate
  • The minimum level of quality assurance of the Care Certificate, and the certification itself will be the responsibility of employers
  • In addition to events and workshops, a suite of materials will be made freely available for employers to download and use to support them in implementing the Care Certificate.

The Care Certificate replaces both the Common Induction Standards and the National Minimum Training Standards.  For more information on the Care Certificate, you can contact Skills for Care.

The online platform is super simple to navigate. Watch the video lessons at your own pace, pause and resume when it suits you. Answer the multiple-choice questions throughout the course and when you have completed all the lessons, you will be directed to the final assessment.

To make sure you really learn and retain the information, test questions are randomised. A video review following the final assessment is customised to support a thorough understanding of each topic

  • Front-row seat in the class
  • No PowerPoint based slides
  • Detailed bite sized video-based training with demonstrations
  • Subtitles for “sound off” viewing
  • Optional concise text lesson summary with key learning points accompanying each clip
  • Comprehensive manual and posters, and current regulatory guidelines updates
  • Access videos for up to 8 months after purchase
  • Certified CPD evidence-based learning statement and certificate upon successful completion



Care workers
Social care
Health care assistants
Assistant practitioners
Care, support workers
Anyone supporting clinical roles in the NHS where they have direct contact with patients
Home care workers

Course topics

• Standard 1 - Understand Your Role
o Introduction to Standard One - understanding your role
o Your responsibilities and working with your employer
o Rights and responsibilities at work
o Agreed ways of working
o Effective partnership working
o Experience, attitudes and beliefs
• Standard 2 - Your Personal Development
o Your personal development standard introduction
o Working in the care sector
o Developing your knowledge, skills and understanding
o Learning and development
o Receiving feedback
o Supervision, appraisal and objectives
o The care certificate and continuing your learning
• Standard 3 - Duty of Care

o Introduction to the Duty of Care Standard
o Addressing dilemmas within your duty of care
o Duty of care
o Recognising and handling comments, complaints and incidents
o Managing conflict and difficult situations
o How to deal with comments and complaints
o Supporting independence
• Standard 4 - Equality and Diversity
o Introduction to the Equality and Diversity Standard
o About equality and diversity
o The purpose of the Equality Act 2010
o Types of discrimination
o Protected characteristics
o Explaining equal opportunities
o Diversity
o Inclusion
o Prejudice
o Diversity and discrimination
o Actions to take if you are the victim of discrimination, you and the law
o The Code of Conduct
o Working in a way that reduces the likelihood of discrimination
o Information, advice and support
• Standard 5 - Working in a Person-centered Way
o Introduction to working in a person-centred way
o Working in partnership with others
o Record keeping in care
o The Care Plan
o Importance of finding out history, preferences, wishes and needs of the individual
o Minimising environmental factors that may cause discomfort
o Person-centred values in practice
o Supporting individuals to minimise pain or discomfort
o Working to promote person-centred values
o Support individuals to plan for their future well-being and fulfilment, including end-of-life care.
• Standard 6 - Communication
o Introduction to The Communication Standard
o Effective communication in the work setting
o Language and other needs in communication
o Verbal and non-verbal communication Skills
o Communication
o Different methods of communication
o Dealing with aggression
o Defusing potentially dangerous situations
o Recognising danger signs
• Standard 7 - Privacy and Dignity
o Introduction to the Privacy and Dignity Standard
o Dignity and respect
o Patient dignity
o Confidentiality in the workplace
o Making choices
o Privacy of information
o Supporting active participation
• Standard 8 - Fluids and Nutrition
o Introduction to the Fluids and Nutrition Standard
o High-risk groups of people for food safety
o Cross-contamination direct and indirect
o Preventing cross-contamination
o The importance of nutrition
o Guidelines for a healthy diet
o Dehydration
o Hydration
o Fluids and hydration
o Nutrition and the elderly
o Diets for people with dementia
• Standard 9 - Awareness of Mental Health, dementia and learning difficulties
o What is dementia
o Classifications of dementia
o Early Diagnosis of dementia and reporting
o Risk factors affecting the chance of developing dementia
o Helping people with Dementia
o Things that can help people with Dementia
o Helping the carer
o Diet, Meals and Dementia
o A healthy body
o Adapting the environment
o Communication and Dementia
o The Safeguarding of Vulnerable Groups Act 2006
o The Human Rights Act 1998
o Discriminatory abuse and the Human Rights Act
o Mental Health Conditions
o MCA assessment criteria
o MCA assessment
o What is the Mental Capacity Act
o Finding more information and support
• Standard 10 - Safeguarding Adults
o Adult safeguarding standard introduction
o What is SOVA
o CQC or The Care Quality Commission
o The Protection from Harassment act 1997
o The Sexual Offences Act 2003
o The Mental Capacity Act 2005
o The Mental Capacity Act and Deprivation of Liberty Safeguards principles
o Facts and information about abuse
o Who is a vulnerable adult
o Vulnerable adults and the risk of harm
o Physical abuse
o Psychological abuse
o Sexual abuse
o Financial Abuse
o Neglect, self-neglect and the act of omission
o Institutional/organisational abuse and discriminatory abuse
o Consent
o Disclosure
o The importance of individualised person-centred care to ensure an individual's safety
o Responding to suspected or disclosed abuse
o Managing risk and multi-agency safeguarding of adults
o Reporting abuse
o Whistleblowing
o How to whistleblow
o Serious case reviews, sources of advice and information
• Standard 11 - Safeguarding Children
o Child protection standard introduction
o Legislation relating to safeguarding children
o The Acts and safeguarding children
o Serious Organised Crime and Police Act 2005
o What is child abuse
o Emotional abuse
o Physical abuse
o Sexual abuse
o Other types of child abuse
o Every child matters
o Children's rights
o Neglect and the act of omission
o Every child matters
o Working with others
o Key supporting information
o What children want from professionals
o Protecting yourself against allegations
o Reporting child abuse
• Standard 12 - Basic Life Support
o Introduction to basic life support
o Fears of first aid
o Asking permission to help
o Calling the EMS
o Chain of Survival
o DRAB and ABCDs
o Initial assessment and recovery position
o Barriers and gloves
o Adult CPR introduction
o Adult CPR
o CPR handover
o Compressions only CPR
o Child CPR
o Child CPR Breakdown
o Infant CPR
o Drowning
o AED Introduction
o Types of AED unit
o Adult choking
o Child choking
o Infant choking
• Standard 13 - Health and Safety
o Introduction to the health and safety standard
o Tasks that require special training
o The importance of health and safety
o What causes accidents
o When an accident happens
o Health and Safety Law
o Employee and employer responsibility
o Workplace and personal security
o The accident triangle
o Why prevention is important
o The 5 stages of risk assessment
o What is a hazard
o Personal Protective Equipment - PPE
o Working Safely and Securely
o Hazardous substances in your workplace
o COSHH regulations
o Employee duties under COSHH
o The Fire Triangle
o Calling the Fire Service
o Evacuating in an emergency
o Care home evacuation
o Good house-keeping
o Electrical hazards
o Managing stress
o Managing stress, depression and anxiety
o The Manual Handling Regulations
o What is manual handling and why is it important
o How and why we lift correctly
o Before we start moving and positioning people
o LOLER and PUWER regulations
o Other relevant acts
o Ability Test
o Independent sit to stand
o Supported sit to stand
o Assisted sit to stand
o Chair to chair transfer
o Assisted walking
o Fall prevention
o The Falling Person
o Assisting the Fallen Person
o Walking frames
o Using a wheelchair
o Medications and health care activities and tasks
• Standard 14 - Handling Information
o Handling Information Standard Induction
o Handling information in health and social care
o Data Protection
o The Information Commissioners Office
o The freedom of Information act
o Data Protection act 1998
o Who holds personal information
o Who has rights and obligations under the data protection act
o Myths and realities of data protection
o Public authorities and freedom of information
o Record Keeping, Management and Individuals rights
o Obligations and duties of Data Controllers, the data protection principles
o Reporting concerns
• Standard 15 - Infection prevention and control
o Introduction to infection control
o What are bloodborne pathogens?
o Infection control legislation
o Who is at risk?
o Types of infection
o Skin diseases
o The chain of infection
o First aid infection control
o What are blood born pathogens
o Contaminated Objects
o Contaminated linen
o Cross-infection
o Example of indirect cross-contamination
o How to reduce your risk
o Surface cleaning
o Hazardous disposal procedures
o Hand hygiene policy
o Use of gloves
o Hand washing
o Water-less Hand Gels


Watch the video lessons at your own pace and answer the incremental multiple-choice questions throughout the course. When you have completed all the lessons, you will be directed to the final assessment. Students must score at least 80% to pass.


Successful candidates will receive a wall mount certificate. If you are a business or pet professional your certificate can be used as evidence for CPD time credits (if applicable), to prove your continuing professional development when you have finished your training.

Regulated Qualifications
This qualification is also available with an Endorsed Certificate from TQUK, for an extra charge, if required. The Bridge First Aid offer Regulated and endorsed qualifications through TQUK who are Ofqual registered. The assessment and administration criteria to be undertaken for a regulated certification carries a small extra certification charge of £10 per delegate.

Additional information

  • 1-year nationally recognised certificate
  • 11 hours and 34 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • Certified CPD time credit conformation
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
  • Videos include subtitles


  • CPR/Basic Life Support Student Manual Version 8.2 – 2021 guidelines
  • Fire Safety Student Manual V8.1
  • First Aid Plus Student Manual Version V8.6 – 2021 guidelines with ERC first aid changes
  • Infection Control Student Manual V8.1
  • ProTrainings – COVID-19 Update on CPR from the UK Resus Council
  • ProTrainings Food Hygiene Student Manual Level 1 and 2 V8.4 – English version
  • ProTrainings Health and Safety Awareness level 1 & 2 student manual V4.2
  • ProTrainings Moving and Positioning of People Student Manual V8.1
  • SOVA Student Manual V8.1
  • PHE Additional Considerations of COVID-19 Poster
  • 5 ‘Rights’ of Administering Medications Safely link to document on the WHO website
  • Adult CPR Flowchart
  • Adult CPR Flowchart handout/poster
  • Age UK Website with information on Dementia link
  • Alzheimer’s Society website link
  • Anatomy and Physiology Human Body Picture Reference Book Student Manual V8.3
  • Arabic Student First Aid Manual V7.0
  • Asthma UK weblink
  • CDC Facial Hair and FFP3 Respirators
  • CPR and Coronavirus video – Guidance on delivering CPR out of hospital has changed where Coronavirus COVID 19 is known or suspected
  • CQC website link
  • CQC website link
  • Cae Inspectorate Scotland website link
  • Care Information Scotland website link
  • Care certificate mapping document
  • Child CPR Flowchart
  • Child CPR Flowchart handout/poster
  • Child and Infant CPR Flowchart Handout
  • Clean hand techniques leaflet
  • Cleaning colour coding in the NHS poster
  • Colour Coding in hospitals leaflet
  • Coronavirus COVID 19 Pre-Screen Student Evaluation Form
  • Coronavirus (COVID-19) link to the NHS website
  • Dementia Action Alliance link
  • Dementia And Oral Health – Caregiving Tips from Colgate
  • Dementia Friends information website link
  • Dental care page of the Alzheimers Society website
  • Dental problems and their management in patients with dementia from the British Dental Association
  • Epilepsy in Action Leaflet (register on
  • Essentials of health and safety at work link to HSE website
  • Example risk assessment for an office-based business from the HSE link
  • Factsheet: Dental care and oral health from Alzheimers Society
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • First Aid Student Manual – Welsh
  • First Aid and Social Distancing poster
  • First Aid at Work Regulations 1981 HSE document
  • Food Safety Agency website
  • Free student first aid program leaflet
  • Getting to Grips with Manual Handling link to HSE website
  • Glossary of terms used in the care sector
  • Government Advice: Best Practice Hand Rub
  • Government Advice: Best Practice Management of Blood and Bodily Fluid Spillages
  • HSE 5 steps to Risk Assessing link to HSE website
  • HSE Manual Handling Regulations Guide – link to HSE website
  • HSE guide to PPE
  • HSE leaflet on Getting to grips with hoisting people and check list
  • HSE leaflet on How the Lifting Operations and Lifting Equipment Regulations apply to health and social care
  • HSE leaflet on lone working
  • Health and Safety in Care Homes HSE document link
  • Health and Social Care Act 2008 code of practice web link
  • HeartSine 350 Information Leaflet
  • Hindi Food Safety Manual v8.3
  • Home Emergency Contact Sheet
  • How to register to call EMS by text
  • Infant CPR Flowchart
  • Infant CPR Flowchart handout/poster
  • Link to HeadSmart website
  • Link to ICO Website
  • Link to UK Government website covering Equality and Diversity
  • Link to our Concussion ad Brain injury course in association with Headway, a head injury charity
  • Link to the HSE website
  • MAR chart example
  • Manual Handling Assessment Chart Guide to MAC – link to HSE website
  • Mental Capacity Act (2005) Deprivation of Liberty Safeguards: England 2015-16, Official Statistics
  • NHS Choices Web link
  • NHS website on Dementia link
  • National Skills Academy
  • Oxygen User Instructions – Gas rentals are available from ProTrainings, contact us for more information
  • PHE Recommended PPE for Ambulance Staff Paramedics First Responders and Pharmacists Poster
  • PHE Recommended PPE for Healthcare Workers By Secondary Care Clinical Context Poster
  • PHE Recommended PPE for Primary Outpatient and Community Care By Setting Poster
  • PHE Visual Guide to PPE
  • Personal Medical Information Sheet
  • Polish Student Manual – Pierwsza Pomoc w Pracy Ksiazka studenta V8.3 – 2021 guidelines
  • ProTrainings – Using an AED Leaflet
  • ProTrainings Defibrillator eGuide
  • RIDDOR link to the HSE guide
  • Routine Decontamination of Reusable Non-Invasive Equipment
  • Sign up for free Student First Aid – use code SCH-376-61-571
  • Skills for Care Website
  • Skills for Care link to the Care Certificate page of their website
  • Spanish general student manual V7.0
  • Standard 1 – Course notes from Skills for Care
  • Standard 10 – Course notes from Skills for Care
  • Standard 11 – Course notes from Skills for Care
  • Standard 12 – Course notes from Skills for Care
  • Standard 13 – Course notes from Skills for Care
  • Standard 14 – Course notes from Skills for Care
  • Standard 15 – Course notes from Skills for Care
  • Standard 2 – Course notes from Skills for Care
  • Standard 3 – Course notes from Skills for Care
  • Standard 4 – Course notes from Skills for Care
  • Standard 5 – Course notes from Skills for Care
  • Standard 6 – Course notes from Skills for Care
  • Standard 7 – Course notes from Skills for Care
  • Standard 8 – Course notes from Skills for Care
  • Step by Step Guide to COSHH HSE Guide – Link to HSE website
  • The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England web link
  • The Dementia Action Alliance Website link
  • The Regulatory Reform (Fire Safety) Order 2005
  • UK Resus Council 2015 Guidelines updated 2015 Link
  • UK Resus Council BLS and AED Guidelines 2015
  • Visit the First Aid Show free for first aid and medical videos
  • Web link to the Joint Epilepsy Council website – JEC
  • Workplace Emergency Contact Sheet
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